Privacy Policy

1. Who We Are

The personal information processor and data controller responsible for the activities described in this Privacy Policy is 广州趣多哆智能设备有限公司, using the English display name Guangzhou Joydodo Intelligent Equipment Co., Ltd. JOYDD is the brand used on this website.

Address: Room 203-1, No. 188 Qiaoxing Avenue, Shiqiao Subdistrict, Panyu District, Guangzhou, Guangdong, China
Website: joyddtech.com
Privacy requests: joyddtech.com/contact/

2. Information We Collect

When you submit an inquiry, request a quotation, complete a project brief, or otherwise contact us, we may collect:

• Inquiry type, name, work email address, company name, and country or region;
• Telephone or WhatsApp number;
• Product interests, venue or project type, estimated purchase quantity, target timeline, customization requirements, and project details;
• Your acknowledgment of this Privacy Policy; and
• Other business information you voluntarily provide.

Please do not submit government identification numbers, payment credentials, bank account information, health information, or other sensitive personal information through our inquiry forms.

When you access the website, its hosting and security infrastructure may automatically process limited technical information such as your IP address, browser and device type, operating system, access time, referring page, requested resources, website errors, and security or server logs. The JOYDD Project Brief form is currently configured so that its form-submission record does not store your IP address. An IP address may nevertheless appear temporarily in separate hosting, server, or security logs.

3. How and Why We Use Personal Information

We may process personal information to receive, review, and respond to inquiries; understand purchasing, venue, distribution, and customization requirements; provide product information, quotations, and proposed solutions; arrange demonstrations or technical discussions; communicate about a potential or existing project; maintain business records; operate, troubleshoot, and secure the website; detect spam, fraud, attacks, and other misuse; improve website and form functionality; establish, exercise, or defend legal claims; and comply with applicable legal, accounting, tax, regulatory, and security obligations.

Submitting an inquiry does not automatically subscribe you to marketing communications.

4. Legal Bases for Processing

Depending on the circumstances and applicable law, we process personal information on one or more of these bases:

• Your request or a potential contract: to respond to your inquiry, provide a quotation, or take steps you request before entering into a contract;
• Performance of a contract: to manage an agreed project, order, or business relationship;
• Legitimate interests: to respond to business inquiries, maintain appropriate records, protect the website, prevent misuse, and improve functionality, provided those interests are not overridden by your rights;
• Consent: where applicable law requires it or where we separately request it for a specific optional activity; and
• Legal obligations: to comply with applicable laws, regulations, court orders, accounting or tax requirements, and lawful requests from authorities.

Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before withdrawal.

5. How Inquiry Information Is Stored

Inquiry submissions are stored in the website’s WordPress database using Fluent Forms. Access is restricted to authorized personnel who need the information to review inquiries, communicate with potential customers, administer the website, or meet compliance obligations.

An inquiry notification may also be delivered to authorized personnel through the company’s email system. We do not currently connect the inquiry form to a customer relationship management platform, external lead webhook, advertising platform, or remarketing system.

6. Cookies and Similar Technologies

The website may use cookies or similar technologies necessary for core functionality, website and form security, session management, request validation, spam and abuse prevention, and essential technical settings.

As of the effective date, we do not use non-essential advertising, behavioral profiling, or remarketing cookies. If we introduce non-essential analytics, advertising, or tracking technologies, we will update this policy and, where required, provide controls to accept, reject, or manage them before activation.

7. How We Share Personal Information

We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising.

Where reasonably necessary, information may be disclosed to authorized personnel handling inquiries; website hosting, maintenance, security, and technical-support providers; email and communications providers; professional advisers; logistics, installation, customization, or other project partners when necessary for a specific project and with appropriate notice or consent where required; and courts, regulators, law-enforcement bodies, or government authorities where required or permitted by law.

Service providers acting on our behalf are expected to process information only for the agreed purpose, apply appropriate security measures, and comply with applicable data-protection obligations. Where applicable law requires separate consent before disclosure to another independent processor or controller, we will request it before disclosure.

8. International Data Processing and Transfers

Our company is located in mainland China. If you access the website from another country or region and submit personal information, it will be transferred to and processed in mainland China. Data-protection laws in mainland China may differ from those in your country or region.

If we use a service provider in another country or otherwise transfer personal information across national borders, we will first implement the measures required by applicable law. These may include contractual safeguards, security assessments, certifications, regulatory procedures, or separate consent. Where applicable, you may contact us for further information about safeguards used for a particular transfer.

9. Data Retention

We retain personal information only as long as reasonably necessary for the purpose for which it was collected. Our normal retention approach is:

• Inquiries that do not result in a transaction: up to 24 months after the last substantive communication;
• Customer, order, and project records: for the business relationship and afterward for the period required by applicable contractual, accounting, tax, or other legal obligations;
• Privacy requests and acknowledgment records: as long as reasonably necessary to demonstrate compliance and resolve requests or complaints;
• Website security and server logs: normally six months, unless longer retention is required for a security incident, abuse prevention, legal compliance, or legal claims; and
• Information subject to a dispute, investigation, or preservation obligation: until the matter and required preservation period have ended.

When information is no longer required, we will delete, anonymize, or otherwise securely dispose of it.

10. Information Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. Depending on the system, these may include encrypted transmission, access controls, account and permission management, website and server security controls, backups, security monitoring, and access restrictions based on legitimate business need.

No Internet transmission or electronic storage system can be guaranteed completely secure. Please avoid sending unnecessary sensitive information through the website.